EU Regulatory Compliance Overview
voxcasinoapp.eu operates under license OGL/2024/817/0708, issued by an authorized gaming regulator within the European Economic Area. This license requires full adherence to a range of financial, technical, and consumer protection standards.
PSD2 and Secure Payment Processing
All payment operations on voxcasinoapp.eu comply with the Revised Payment Services Directive (EU) 2015/2366 – PSD2. Sensitive transactions are processed exclusively through Uniarise Limited, a licensed payment service provider within the EU. This ensures mandatory Strong Customer Authentication (SCA), secure tokenization, and 3D Secure protocols for every transaction involving deposits or withdrawals.
GDPR and Data Protection
User data is handled in accordance with the General Data Protection Regulation (EU) 2016/679 – GDPR. No personal information is shared with third parties without consent. All stored data is encrypted and hosted on secure infrastructure within EU borders. Users can request access, rectification, or erasure of their personal data at any time via email or in-app tools.
Anti-Money Laundering (AMLD) Compliance
voxcasinoapp.eu applies a full set of Anti-Money Laundering Directive (AMLD V & VI) procedures. All accounts undergo verification (KYC) at registration and before any withdrawal over regulatory thresholds. Transaction monitoring is automated and supervised by legal advisors specializing in financial crime prevention.
Consumer Protection Directive
All users are protected under the EU Consumer Rights Directive (2011/83/EU). This includes transparent access to game rules, bonus terms, withdrawal policies, and complaint procedures. No fees, delays, or hidden conditions are applied to eligible withdrawals.
Legal & Compliance Partners
Compliance reviews, regulatory filings, and legal risk assessments are handled in cooperation with the following partners:
- Uniarise Limited – payment gateway compliance
- Digital Law Advisors EU – legal framework oversight
- eGaming Europe BV – licensing consultancy
- AMLCheck Europe – AML audit and transaction monitoring
- Lexdata Solutions – GDPR documentation and training
- VeriPlay Labs – RNG and fairness auditing
- Databridge Hosting – secure EU-based server infrastructure
- SafePayments Group – PCI DSS-compliant processing
- ConformEU Legal – EU regulation implementation reviews
- SecureLawTech – digital risk management and user rights consulting
All partners are registered within the EU and operate under national and supranational regulatory frameworks.
For further information, players may contact our compliance department via [email protected] (subject line: EU Compliance Request).